The hospitality industry thrives on reputation. The most certain way of guaranteeing great repute for your hospitality business is by meeting your customers’ aspirations and providing them with a faultless experience right from the time they check in to checking out on their last day. With rapid technological advancements, it has become extremely difficult to satisfy every customer since they keep expecting more, not to forget the competition that takes all possible measures to steal your valuable customers. You must calculate every interaction carefully to build customer loyalty. And an advanced Business Phone Service can offer you an unparalleled solution. The return on investment is extremely good when you install a reliable phone system. Here are some factors you must consider to be included in your hospitality business phone system.
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Room Extensions
An important aspect of the phone system is to connect your guests to the main reception area and all other necessary services. The extension calling option in a reliable VoIP service can match up to four-digit room numbers, making it convenient for the guests to get the services they require at a single number. This helps keep things simple and direct for both clients as well as your employees. Room Extensions also helps deliver wake-up calls and voicemail prompts directly in the guest’s native language.
Auto-Attendant
A basic feature of VoIP technology, the auto-attendant is a voice menu system that transfers calls to a predetermined extension without the need of a telephone operator. It helps answer, escalate, and route all incoming calls with a personal touch. It is a great tool for projecting a professional image of your hotel while directing the guest’s calls to the concerned person or department. It is an effective means of handling call-management effectively while significantly reducing any call processing costs. The click to call feature also allows hoteliers to create their custom greetings depending on the caller and time of the call.
Video and Audio Conferencing
Video and Audio Conferencing are extremely useful Hospitality Phone Service features that allow multiple people to connect through virtual meetings even from remote locations. In fact, most solutions allow for screen sharing and an ideal tool to look at documents and other important information on another team members’ system. Besides this, you can also set up web conferencing as an effective selling and marketing tool.
Empowering the Front Desk
Your front desk or reception staff is the main face of your business, and thus it is important to provide them with the latest communication technology for high work efficiency. If you are looking for a viable VoIP solution that matches all the requirements of your front desk, then the VOIP Phone Service is a perfect choice. With this service, you can meet basic functionalities such as browser-based consoles with an intuitive and easy to use interface, setting up wake-up calls for guests, and integration with all well-known property management systems. The service also allows your reception staff to access guest information on a pop-up screen while answering their calls, making it convenient for thorough and well-informed communication.
Multiple Call Features
Our standard Business Phone Service in Tampa offers a wide array of calling features such as call recording, hold and transfer, caller ID, forwarding, screening and call flip. Each of these features provides multiple advantages for your employees to manage all sorts of communications throughout your hotel and other hospitality businesses easily. For example, the call flip allows users to transfer calls from one device to another with a single click without disconnecting the call. Call screening gives your staff the authority to sort which calls to take and which ones to miss. Call recording helps new joiners in training and reference purposes. And lastly, call forwarding ensures that your business calls never go unanswered since they can easily be redirected to another phone number.
Summing Up
If you are considering a new VoIP service to enhance the effectiveness of communication in your business, then CSM systems provide the best solution. They are fast, reliable, scalable and extremely cost-effective for businesses of any size. They act as a great tool for building customer loyalty, increase employee productivity, and amplify the overall profitability of your business. Please get in touch with us directly to know more about the exemplary features of our VoIP services.